World Class Customer Service Management

Brilliant people, trained by you to manage your customers exactly as if based in your office.

  • We support all CRMs platforms including Insightly, Infusionsoft & Hubspot
  • Our Customer Service PAs can manage your web chat, emails, answer phones calls and manage your CRM
  • Free trial, Instant Cancellation, 30 day Money Back Guarantee and packages from just 15 hours a month



Customer Satisfaction

52 Industries

Trust us


Average Customer ROI

Why you need Customer Service Management from AVirtual

English first language

Professional staff from 8am-6pm.

No hidden fees

No long-term contract, immediate cancellation.

Improve customer service

Upsell related products/services & capture leads you are missing.

20% less

Than what a customer service manager would cost you to hire directly, plus you save on office costs, IT costs and alleviate all HR headaches.

Our unbeatable free trial

No sign up or credit card required

How it works

  1. Talk to us and tell us your requirements from Tech to your customer service mangers personality and skills profile. We have over 100 PAs to choose from so we ensure you get the right match for your business.
  2. Meet your PA virtually and spend some time explaining your business and training them just as you would an internal member of staff
  3. Give them access to your Live Chat, Business Line and CRM and let the Magic Happen!

* We provide full IT onboarding free of charge to assist with the set-up of Live Chat, calls and CRM systems. Don’t yet have anything set up? We can assist with that too.

What we can do

  • Set up lead forms for website pages
  • Answer website chats / live chat
  • Manage emails
  • Answer your phone calls
  • Manage social media conversations
  • Manage Email lists
  • Resolve Customer Complaints
  • Set up and run reports (i.e weekly sales reports)
  • Manage the contacts within your CRM
  • Manage responses (either by responding directly or sending to the correct team member)
  • Manage customer intimacy *

* Customer intimacy  is the act of tailoring your products, services, and even your customer engagement processes to fit a customer’s business or industry. For many companies, particularly small and mid-size enterprises, this is an effective way to compete in an ever-crowded competitive landscape that is difficult for larger enterprises to duplicate at scale

We support 100’s of industries including

Property (Management, sales and lettings)









Avirtual has changed my business, in the first 4 weeks our leads increased by 25%. Those extra sales we would have lost if it were not for AVirtual have resulted in extra revenue more than paying for AV for the next 3 years!

Neil Finnie

Founder, Corkscrew

World-class  quality  at extraordinary prices
Compare our hourly rates to other UK virtual customer service providers

Our Cape Town  base allows us to provide industry-leading service quality at prices which are lower than any other provider in the UK market.

Our PAs have English as their first language, lots of international experience, and are just 1 hour ahead of GMT.

About Us

We are one of the UKs leading providers of virtual PAs and outsourced solutions supporting 100s of SMEs,
consultants, practices and entrepreneurs. Our PAs do a number of things but excel in customer service.