Chloe Smedy

Chloe Smedy

CUSTOMER SERVICES MANAGER

PROFILE

Quality-orientated Sales and Client Services Account Manager with 3 years’ experience in sales and 8+ years’ experience in client services. Great communication and organisational skills and a knack for offering reassurance and building trust within client relationships. Not competitive by nature but enjoys the occasional challenge and there is a constant drive for accuracy. An exceptional work ethic and desire to do the best possible with an ability to hop around within a range of tasks mean that a somewhat ‘jack of all trades’ disposition is noted

INDUSTRIES WORKED IN

Virtual Assistants, Social Media Marketing & Immigration

EXPERIENCE

2017 – present

Sales & Client Services
Account Manager

AVirtual

  • Support Sales Directors for both Marketing and
    Virtual Assistant teams
  • Monitor, report on, and manage own sales leads and client services related to own and other sales
  • Provide support to VA team as and when required – client services is not limited to support of the
    client but also to those who are working for the client
11/2016 – 10/2017

Executive Virtual Assistant

AVirtual

  • Tour bookings and sales
  • Calendar management
  • Email management
  • Document compilation and formatting
  • Very small event co-ordination
2012 – 2016

Senior Administrator

Intergrate Immigration

  • Client services most important – support,
    understanding and reassurance is vital in this
    industry
  • Developing good relationships and trust building
  • Management of highly confidential
    documentation
  • Management of all aspects of the application from
    booking to application to following up to receipt
    of an outcome and further actions pending
    outcome results

EDUCATION

2011 – 2012

English Teaching

Certificate

1999

Secretarial Administration

Certificate

1996

Matric

Certificate

SKILLS

Customer Service
Client services
Negotiation
Building relationships
Account Management
CRM Management
Sales data analysts
Process Management
Goal driven
Diary Management
Email Management

HOBBIES

Reading
Reading
Music
Music
Cooking
Cooking
Motorcycles
Motorcycles
Horse riding
Horse riding