Roxanne Armstrong

Roxanne Armstrong



I have years of experience working across multiple roles across a range of industries. I have mostly worked in start-up companies which has trained me to be proactive and think like an entrepreneur. I love the challenge that comes with something new, and find satisfaction in being organised and looking outside the box to find solutions that work. I am passionate about making sure clients feel heard and are well looked after.


04/2013 – 08/2018

Senior Account Manager


  • Trouble shooting, advising and assisting VIP
    and complex event organisers.
  • Checking and approving all new events and
    screening for fraudulent events and purchases.
  • Sourcing, training, managing and working
    alongside a team of event gate staff and
  • Writing blog posts on the website aimed at
    educating and helping all event organisers.
  • Reconciling expenses through Xero, and
    actioning payouts daily to event organisers, as
    well as quoting and invoicing through Xero.
  • Sending out monthly mailers using Mailchimp.
  • Inbound and outbound sales.
  • Providing full training for Event Organisers
    running their own door and advising what they
    would need in terms of staff and equipment
    depending on the nature and size of their
  • Researching effective marketing methods, and
    assisting accounts with raising their sales, and
    brand awareness.
10/2011 – 10/2013

Production Assistant

Seed Experiences

  • Part-time assistance with Rocking the Daisies
    annual music festival.
  • Booking and arranging flights and travel
    arrangements for main stage artists.
  • Compiling hospitality riders for main stage
  • Acting as a go between for artists, site and
    production crew.
  • Dealing with all the accreditation for the
    artists at the festival.
06/2012 – 03/2013

Customer Service

Ruby Box

  • Ensuring all customer queries are attended to
    and customer needs are satisfied across all
    communication channels (email, nanorep,
    telephone and social media).
  • Compiling weekly progress reports.
  • The analysis and pinpointing of system errors,
    as well as the implementation of solutions to
    correct them.


2018 – present

Interior Decorating

BHC School of Design Certificate

2018 – present

Photoshop Essentials

Friends of Design Certificate


Magazine Journalism

City Varsity Certificate


Operations Management
Account Management
Reconciling Accounts
Social Media Management