PROFILE
I have years of experience working across multiple roles across a range of industries. I have mostly worked in start-up companies which has trained me to be proactive and think like an entrepreneur. I love the challenge that comes with something new, and find satisfaction in being organised and looking outside the box to find solutions that work. I am passionate about making sure clients feel heard and are well looked after.
WORK EXPERIENCE
04/2013 – 08/2018
Senior Account Manager
Quicket
- Trouble shooting, advising and assisting VIP
and complex event organisers. - Checking and approving all new events and
screening for fraudulent events and purchases. - Sourcing, training, managing and working
alongside a team of event gate staff and
supervisors. - Writing blog posts on the website aimed at
educating and helping all event organisers. - Reconciling expenses through Xero, and
actioning payouts daily to event organisers, as
well as quoting and invoicing through Xero. - Sending out monthly mailers using Mailchimp.
- Inbound and outbound sales.
- Providing full training for Event Organisers
running their own door and advising what they
would need in terms of staff and equipment
depending on the nature and size of their
event. - Researching effective marketing methods, and
assisting accounts with raising their sales, and
brand awareness.
10/2011 – 10/2013
Production Assistant
Seed Experiences
- Part-time assistance with Rocking the Daisies
annual music festival. - Booking and arranging flights and travel
arrangements for main stage artists. - Compiling hospitality riders for main stage
artists. - Acting as a go between for artists, site and
production crew. - Dealing with all the accreditation for the
artists at the festival.
06/2012 – 03/2013
Customer Service
Specialist
Ruby Box
- Ensuring all customer queries are attended to
and customer needs are satisfied across all
communication channels (email, nanorep,
telephone and social media). - Compiling weekly progress reports.
- The analysis and pinpointing of system errors,
as well as the implementation of solutions to
correct them.
EDUCATION
2018 – present
Interior Decorating
BHC School of Design Certificate
2018 – present
Photoshop Essentials
Friends of Design Certificate
2006
Magazine Journalism
City Varsity Certificate
SKILLS
Operations Management | |
Account Management | |
Reconciling Accounts | |
Researching | |
Social Media Management | |
Writing | |
Photoshop | |