Roxanne Armstrong

Roxanne Armstrong

CUSTOMER SERVICES REPRESENTATIVE

PROFILE

I have years of experience working across multiple roles across a range of industries. I have mostly worked in start-up companies which has trained me to be proactive and think like an entrepreneur. I love the challenge that comes with something new, and find satisfaction in being organised and looking outside the box to find solutions that work. I am passionate about making sure clients feel heard and are well looked after.

WORK EXPERIENCE

04/2013 – 08/2018

Senior Account Manager

Quicket

  • Trouble shooting, advising and assisting VIP
    and complex event organisers.
  • Checking and approving all new events and
    screening for fraudulent events and purchases.
  • Sourcing, training, managing and working
    alongside a team of event gate staff and
    supervisors.
  • Writing blog posts on the website aimed at
    educating and helping all event organisers.
  • Reconciling expenses through Xero, and
    actioning payouts daily to event organisers, as
    well as quoting and invoicing through Xero.
  • Sending out monthly mailers using Mailchimp.
  • Inbound and outbound sales.
  • Providing full training for Event Organisers
    running their own door and advising what they
    would need in terms of staff and equipment
    depending on the nature and size of their
    event.
  • Researching effective marketing methods, and
    assisting accounts with raising their sales, and
    brand awareness.
10/2011 – 10/2013

Production Assistant

Seed Experiences

  • Part-time assistance with Rocking the Daisies
    annual music festival.
  • Booking and arranging flights and travel
    arrangements for main stage artists.
  • Compiling hospitality riders for main stage
    artists.
  • Acting as a go between for artists, site and
    production crew.
  • Dealing with all the accreditation for the
    artists at the festival.
06/2012 – 03/2013

Customer Service
Specialist

Ruby Box

  • Ensuring all customer queries are attended to
    and customer needs are satisfied across all
    communication channels (email, nanorep,
    telephone and social media).
  • Compiling weekly progress reports.
  • The analysis and pinpointing of system errors,
    as well as the implementation of solutions to
    correct them.

EDUCATION

2018 – present

Interior Decorating

BHC School of Design Certificate

2018 – present

Photoshop Essentials

Friends of Design Certificate

2006

Magazine Journalism

City Varsity Certificate

SKILLS

Operations Management
Account Management
Reconciling Accounts
Researching
Social Media Management
Writing
Photoshop