I am hardworking and an ambitious individual. I believe in fairness and honesty and have the ability to work independently, as well as be a team player. I pay attention to detail and able to work well under pressure. I am skilled in Performance Management, Leadership, Coaching, Continuous Improvement and Microsoft Office.
08/2018 – present
- Managing incoming calls and customer
- Generating sales leads that develop into
- Identifying and assessing customers’
needs to achieve satisfaction
- Assist customers with complaints and
- Give customers information about
products and services
- Take orders and process returns
03/2016 – 07/2018
Standard Bank Group
- To support the effective implementation
of the Standard Bank Leadership
Engagement process by facilitating
various lean process and engagement
skills workshops. Conducting on going
skills gap Analysis and provide coaching
as required to close identified gaps.
- Co-ordinate with the Performance
consultant, Provincial Leadership
Engagement training requirements plans
- Support the process of Connect Index
- Responsible for facilitation and
optimizing diverse and complex learning
interventions for all levels of staff and
management using a combination of
delivery channels in line with Personal
and Business Banking’s blended learning
01/2013 – 02/2016
Client Liaison Officer
Standard Bank Group
- Act as link between sales and staff,
credit, operations & other external
- Ensure that applications are scored
correctly and all policies and procedures
are adhered to.
- Ensure that the Banks integrity is not
compromised by ensuring that all details
on the approval are correct.
- Highlight and correct capturing errors.
- Engage with the relevant team leaders
with regards to highlighted errors in an
effort to minimise future errors.
- Ensure that the verdict & approval
conditions are successfully & speedily
communicated at all times.
- Act as contact point to sales & Dealers
with regards to problem resolution &
- Provide a service to sales staff & Dealers
by utilizing knowledge to assist in
achieving sales targets.
- Scrutinise scored unsuccessful
application in order to make a deal.
- Motivate declined applications with
merit to credit in order to have an