Simone Steyn

Simone Steyn

CUSTOMER SERVICES REPRESENTATIVE

PROFILE

I am hardworking and an ambitious individual. I believe in fairness and honesty and have the ability to work independently, as well as be a team player. I pay attention to detail and able to work well under pressure. I am skilled in Performance Management, Leadership, Coaching, Continuous Improvement and Microsoft Office.

WORK EXPERIENCE

08/2018 – present

Customer Services
Representative

Gumtree UK

  • Managing incoming calls and customer
    service inquiries
  • Generating sales leads that develop into
    new customers
  • Identifying and assessing customers’
    needs to achieve satisfaction
  • Assist customers with complaints and
    questions
  • Give customers information about
    products and services
  • Take orders and process returns
03/2016 – 07/2018

Facilitator Coach

Standard Bank Group

  • To support the effective implementation
    of the Standard Bank Leadership
    Engagement process by facilitating
    various lean process and engagement
    skills workshops. Conducting on going
    skills gap Analysis and provide coaching
    as required to close identified gaps.
  • Co-ordinate with the Performance
    consultant, Provincial Leadership
    Engagement training requirements plans
    and delivery.
  • Support the process of Connect Index
    Survey.
  • Responsible for facilitation and
    optimizing diverse and complex learning
    interventions for all levels of staff and
    management using a combination of
    delivery channels in line with Personal
    and Business Banking’s blended learning
    model
01/2013 – 02/2016

Client Liaison Officer

Standard Bank Group

  • Act as link between sales and staff,
    credit, operations & other external
    stakeholders.
  • Ensure that applications are scored
    correctly and all policies and procedures
    are adhered to.
  • Ensure that the Banks integrity is not
    compromised by ensuring that all details
    on the approval are correct.
  • Highlight and correct capturing errors.
  • Engage with the relevant team leaders
    with regards to highlighted errors in an
    effort to minimise future errors.
  • Ensure that the verdict & approval
    conditions are successfully & speedily
    communicated at all times.
  • Act as contact point to sales & Dealers
    with regards to problem resolution &
    general queries.
  • Provide a service to sales staff & Dealers
    by utilizing knowledge to assist in
    achieving sales targets.
  • Scrutinise scored unsuccessful
    application in order to make a deal.
  • Motivate declined applications with
    merit to credit in order to have an
    approval.

EDUCATION

2000

National Diploma in Management

Cape Peninsula University of Technology

SKILLS

Customer service
Sales
Negotiating
Project management
Leadership

HOBBIES

Sports
Sports
Star gazing
Star gazing
Giving back
Giving back