PROFILE

I am hardworking and an ambitious individual. I believe in fairness and honesty and have the ability to work independently, as well as be a team player. I pay attention to detail and able to work well under pressure. I am skilled in Performance Management, Leadership, Coaching, Continuous Improvement and Microsoft Office.

WORK EXPERIENCE

• Managing incoming calls and customer
  service inquiries
• Generating sales leads that develop into
  new customers
• Identifying and assessing customers’
  needs to achieve satisfaction
• Assist customers with complaints and
  questions
• Give customers information about
  products and services
• Take orders and process returns

• To support the effective implementation
  of the Standard Bank Leadership
  Engagement process by facilitating
  various lean process and engagement
  skills workshops. Conducting on going
  skills gap Analysis and provide coaching
  as required to close identified gaps.
• Co-ordinate with the Performance
  consultant, Provincial Leadership
  Engagement training requirements plans
  and delivery.
• Support the process of Connect Index
  Survey.
• Responsible for facilitation and
  optimizing diverse and complex learning
  interventions for all levels of staff and
  management using a combination of
  delivery channels in line with Personal
  and Business Banking’s blended learning
  model

• Act as link between sales and staff,
  credit, operations & other external
  stakeholders.
• Ensure that applications are scored
  correctly and all policies and procedures
  are adhered to.
• Ensure that the Banks integrity is not
  compromised by ensuring that all details
  on the approval are correct.
• Highlight and correct capturing errors.
• Engage with the relevant team leaders
  with regards to highlighted errors in an
  effort to minimise future errors.
• Ensure that the verdict & approval
  conditions are successfully & speedily
  communicated at all times.
• Act as contact point to sales & Dealers
  with regards to problem resolution &
  general queries.
• Provide a service to sales staff & Dealers
  by utilizing knowledge to assist in
  achieving sales targets.
• Scrutinise scored unsuccessful
  application in order to make a deal.
• Motivate declined applications with
  merit to credit in order to have an
  approval.